(See Spector and Jex, 1998 for additional details.)

Interpersonal Conflict at Work Scale, ICAWS. Interpersonal conflict in the workplace has been shown to be one of the most frequently reported job stressors (e.g., Keenan & Newton, 1985). The ICAWS is a four item, summated rating scale design ed to assess this construct. It's items ask about how well the respondent gets along with others at work, specifically getting into arguments with others and how often others act nasty to the respondent. Five response choices are given, ranging from less than once per month or never, coded 1, to several times per day, coded 5. High scores represent frequent conflicts with others, with a possible range from 4 to 20. Internal consistency reliability (coefficient alpha) was reported by Spector and Jex (1998) to average .74 acro ss 13 studies.

Keenan, A., & Newton, T. J. (1985). Stressful events, stressors, and psychological strains in young professional engineers. Journal of Occupational Behavior, 6, 151-156.

Spector, P. E., & Jex, S. M. (1998). Development of Four Self-Report Measures of Job Stressors and Strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3, 356-367.