Practice Exam: Chapter 9, Job Satisfaction: Answers

Industrial and Organizational Psychology: Research and Practice 3rd ed.

Before you check your answers, you should take the exam on a piece of paper. Keep in mind that there can be several ways to phrase an answer, so if you aren't sure if your answer is correct, ask your instructor.

1. List five job facets.

Pay, promotion opportunities, fringe benefits, supervision, co-workers, job conditions, nature of the work, communication, security (these are most common, but there are many others possible). p. 210.

2. List Hofstede's four work values that have been used to compare countries.

Individualism/collectivism, masculinity, power distance, uncertainty avoidance. p. 213.

3. Which job satisfaction instrument has been the most popular with researchers?

Job Descriptive Index, JDI. p. 214.

4. List the five core characteristics of the Hackman and Oldham job characteristics model.

Skill variety, task identity, task significance, autonomy, job feedback. p. 218.

5. Define the two forms of role conflict.

Intrarole is conflict arising from multiple (often incompatible) demands on the job, whereas extrarole conflict occurs between demands from work vs. nonwork such as work-family conflict. pp. 220-221.

6. What is a chronic kicker and who invented the term?

A chronic kicker is a person who is a constant complainer at work. It was invented by the Hawthorne studies researchers. p. 223.

7. Are men or women more satisfied with their jobs?

Neither, they are both generally the same. p. 225.

8. Job satisfaction has been well established by research to be a cause of …

Turnover. p. 229.

9. Define the three types of organizational commitment.

Affective commitment is an emotional attachment to the job, continuance commitment is the extent to which a person needs the job (due to accrued benefits and salary or inability to find another job), and normative commitment is the belief that the person owes it to the organization to stay. p. 232.

10. Organizational commitment has been found to relate most strongly to…

Job satisfaction (r = .49 in a meta-analysis). p. 234.

Copyright Paul E. Spector, All rights reserved, Last modified July 23, 2002.