Practice Exam: Chapter 14, Organizational Development and Theory: Answers

Industrial and Organizational Psychology: Research and Practice 3rd ed.

Before you check your answers, you should take the exam on a piece of paper. Keep in mind that there can be several ways to phrase an answer, so if you aren't sure if your answer is correct, ask your instructor.

1. What is organizational development?

The application of behavioral science principles and procedures to enhance the functioning of organizations. p. 339

2. The person who facilitates organizational change and development is a

Change agent. p. 339.

3. List the five steps of a management by objectives (MBO) program.

Top officials set organization goals, managers are trained to set goals, supervisors hold goal-setting meetings with subordinates, employees work on goals, goal progress is evaluated. pp. 340-341.

4. The technique that begins with a job satisfaction (or attitude) survey is

Survey feedback. pp. 341-342.

5. Which method of OD has lost popularity because of ineffectiveness?

T-group (or training group). p. 343.

6. List the four characteristics of a bureaucracy.

Division of labor, delegation of authority, span of control, line vs. staff. p. 345.

7. The theory of organizations that suggests management attitudes determine subordinates behave is

Theory X/Theory Y. p. 347.

8. What is the basic idea of open system theory?

This theory suggests that organizations are open systems with 10 characteristics that are shared by animals and plants. p. 349.

9. Define joint optimization and note from which theory it comes.

This concept from sociotechnical systems theory suggests that we must design the social and technical sides of organizations in combination so they are as compatible as possible. p. 351.

10. If I allow my subordinates to solve their own work problems, I have incorporated which principle?

Unit control of variances.pp. 351-352.

Copyright Paul E. Spector, All rights reserved, Last modified July 23, 2002.