Practice Exam: Chapter 12, Work Groups and Teams: Answers

Industrial and Organizational Psychology: Research and Practice 3rd ed.

Before you check your answers, you should take the exam on a piece of paper. Keep in mind that there can be several ways to phrase an answer, so if you aren't sure if your answer is correct, ask your instructor.

1. List the three distinguishing characteristics of a work team.

Actions of members are interdependent and coordinated; Each member has a specified role; There is a common task goal. p. 292.

2. Define the two types of roles.

A formal role is the function of a specific person specified by the organization; an informal role is the function of a person to naturally evolves from the social interaction among people. p. 293.

3. What happens when a person violates a production norm?

He or she receives pressure from the group to conform, beginning with a polite reminder and ending with being rejected (and sometimes assaulted). pp. 293-294.

4. An increase in task performance due to the presence of other people is called?

Social facilitation. p. 298.

5. What is social loafing?

When people in groups reduce their individual efforts. p. 299.

6. What form of brainstorming seems to be effective as compared to nominal groups?

Electronic (computer) brainstorming. p. 300.

7. List the four factors that can lead to groupthink.

Group cohesiveness (some researchers say is unnecessary), isolation of the group, pressure for conformity, and a strong leader. pp. 303-304.

8. What are the advantages of autonomous work groups?

Greater efficiency due to a reduction in number of supervisors, higher job satisfaction. Results with job performance have varied across studies, and at the present time seems to be no different from other approaches. pp. 305-306.

9. _________ refers to a variety of interventions designed to enhance group functioning by putting members through a series of exercises with a trainer.

Team building. p. 307.

10. Define group polarization.

The tendency for a group to reach a decision that is more extreme than the mean of members initially. pp. 301-302.

Copyright Paul E. Spector, All rights reserved, Last modified July 23, 2002.