Practice Exam: Chapter 11, Occupational Health Psychology: Answers

Industrial and Organizational Psychology: Research and Practice 3rd ed.

Before you check your answers, you should take the exam on a piece of paper. Keep in mind that there can be several ways to phrase an answer, so if you aren't sure if your answer is correct, ask your instructor.

1. What are the two most serious diseases health care workers are at risk for contracting?

AIDS and hepatitis B. p. 264.

2. The overuse injury that is associated with too much computer use is…

Carpal tunnel syndrome. p. 267.

3. State the two major health problems associated with night shift work.

Digestive disorder and sleep disturbance. pp. 269-270.

4. The most consistently found benefit of flextime is…

Increase in employee attendance (reduction in absence and lateness). p. 272.

5. List the five steps in the job stress process.

Objective stressor, perception of the stressor, appraisal of the stressor, short-term strain, long-term strain. p. 275.

6. Define the two forms of workload.

Qualitative workload is having work that is difficult for a person to do; quantitative workload is having a lot of work to do. pp. 260-277.

7. List two negative effects of machine paced work.

Increased anxiety, dissatisfaction, health symptoms, adrenaline, noradrenaline, and cortisol. p. 280.

8. According to the demand/control model, under what conditions will increased job demands (job stressors) not result in increased strains?

When the employee has a high level of control. p. 281.

9. Which type of occupation is the most dangerous in terms of accidents?

Mining. p. 283.

10. State the three dimensions of burnout and a result of each.

Emotional exhaustion results in absence and fatigue; depersonalization results in a callous treatment of others and hostility toward others; reduced personal accomplishment results in low motivation and poor job performance. p. 286.

Copyright Paul E. Spector, All rights reserved, Last modified July 23, 2002.