Interpersonal Conflict at Work Scale, ICAWS. Each of the four items has five response choices, numbered from 1 to 5. Sum the responses to each item, which will yield a total score from 4 to 20.

Organizational Constraints Scale, OCS. Each of the 11 items has five response choices, numbered from 1 to 5. Sum the responses to each item, which will yield a total score from 11 to 55.

Quantitative Workload Inventory, QWI. Each of the 5 items has five response choices, numbered from 1 to 5. Sum the responses to each item, which will yield a total score from 5 to 25.

Physical Symptoms Inventory, PSI. For the 18-item version each item has three response choices, ranging from 1 to 3. The have symptom score is computed by adding the number of 2 responses, and the doctor symptom score is computed by adding the number of 3 responses. The total symptom score is the sum of the other two scores, or the sum of all 2 and 3 responses. The possible range is 0 to 18 for each scale, but the total symptom score must be the sum of the other two scales. For the 12-item version, there are five response choices, ranging from 1 (not at all) to 5 (every day). Sum responses to all of the items into a total score, which can range from 12 to 60.

Copyright Paul E. Spector, All rights reserved, January 24, 2011.